Domestic Customer Billing

Currently, Irish Water are not issuing any bills to domestic customers. The provision of public domestic water services is funded through general taxation. However, in 2020, some customers of Irish Water who use water above their annual allowance may become liable for their excess use and be charged for this usage in 2021.

In 2017, legislation was introduced which sets an annual household water allowance and provides for charging of domestic customers who use above the annual allowance. This encourages households to conserve water and, where possible, identify and fix leaks in their water supply. This charge is known as the excess use charge. On 17 July 2019 the CRU, after carrying out a public consultation and considering the views of stakeholders, approved Irish Water’s excess use charging policy.

The CRU will publish an updated Water Charges Plan to reflect excess use charging in due course. In late 2019 Irish Water will begin to contact customers who are using more than their annual allowance (approximately 1 in 10 customers). These customers will be given an opportunity to reduce their usage before receiving a first official notice that they may be liable for the charge if usage does not decrease. The first excess use bills, covering the previous 12-month period, will not be issued to customers until 2021. For further information see the CRU decision paper (CRU/19/086).

Non- Domestic Tariff Framework

Business (or ‘non-domestic’ and ‘mixed-use’) customers of Irish Water continue to pay charges for water, wastewater and trade effluent services. As part of the Government’s reform of Ireland’s water and wastewater services, Irish Water has been responsible for the charging of business customers since 1st January 2014.

As per the CRU’s direction, Irish Water has continued to apply the existing business charges as determined under relevant Government policy and applied by Local Authorities as of 31st of December 2013 until a project could begin to examine the future of such charges. This includes ‘mixed-use’ charging arrangements for customers who use water services for both domestic and non-domestic purposes on the same supply.

The CRU consulted on Irish Water’s proposals for a new Non-Domestic Tariff Framework for 10 weeks, from 20 June 2018 to 29 August 2018, and further consulted on the CRU’s proposed decision on the Framework for 5 weeks, from 15 April 2019 to 20 May 2019. After careful consideration of the comments received and stakeholder engagement, the CRU has come to a decision on the Tariff Framework and associated non-domestic tariff rates.

The new enduring and transition tariffs will be implemented for all non-domestic customers (and applied to customers’ bills) on 1 May 2020.

To assist affected customers and interested parties, the CRU has created a Customer Impact Statement to provide a high-level overview of the key aspects of the CRU’s decision on the Framework and also help customers understand which tariff will apply to them and how their bills may change in the future.

To view the CRU’s Customer Impact Statement, please click here

To view all other documents relating to the CRU’s Decision on Irish Water’s Non-Domestic Tariff Framework, please click here