Consumer Case Studies
Case studies provide a useful tool in highlighting areas of recurring customer concern, complaint trends, or new and emerging customer issues across energy, gas and water.
Poor Customer Service
A customer's supplier, without authorisation, debited a large sum from their bank account.
Incorrect Meter Reading
A customer received a large catch-up bill due to their supplier and ESBN mismanaging their electricity account.
Safety Lock
A customer had been submitting gas meter reads, but these were rejected by Gas Networks Ireland with no explanation.
Level pay and budget plan
A customer signed up to a level pay and budget plan with set payments but noted rising arrears on their bills.
