Commission for Regulation of Utilities Water and Energy

Welcome to the Commission for Regulation of Utilities’ Website

The CRU is Ireland’s independent energy and water regulator and has a wide range of economic, customer protection and safety responsibilities.

The strategic objectives of the CRU and its Mission, Vision and Values are focused on protecting the interests of the public in terms of energy safety, energy security and consumer rights.

This website contains all historical documents previously published by the CRU, as well as helpful information for consumers.

About CRU

The Commission for Regulation of Utilities (CRU) is Ireland’s independent energy and water regulator. Our mission is to regulate water, energy and energy safety in the public interest.

Customer Information

Need information in relation to energy or water? Find helpful information, links and advice.

Make a Complaint

Learn all you need to know about how to make a complaint in relation to energy or water. Find out about the CRU’s free complaint resolution service.

Home Safety

Find out how to keep you and your home safe with respect to electrical and gas works.

Need Assistance

We’re here to help you. Find out about the CRU’s Customer Care Team and how we can help domestic and small business customers.

Switching Supplier

Switching energy supplier is free and easy to do. Better still, switching energy supplier can save you money. Find out all you need to know to switch today.

If you are interested in more in-depth information, please visit our publications section

Publications

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Latest News & Events

CRU Publishes Electricity and Gas Retail Markets Report for Q2 2019 and highlights concerns that energy consumers are missing out

14-11-19

While electricity prices have risen and only one supplier has reduced its gas prices, the CRU is concerned at falling levels of supplier switching. ElectricityRead More

Just Energy electricity and gas customers to transfer to Flogas

08-11-19

The CRU has today formally approved the transfer of the Just Energy Ireland Limited’s electricity and gas supply business to Flogas Natural Gas Limited, anRead More

Vulnerable Customers may not be aware of Important Protections – Highlighted as Part of CRU Consumer Survey

24-10-19

Survey evaluates customer attitudes towards the energy markets and examines the effects of market competition CRU highlights customer protections available for vulnerable gas and electricityRead More