CRU is Ireland’s independent
energy & water regulator with a range of economic, customer care and safety functions.
Welcome to the Commission for Regulation of Utilities’ Website
The CRU is Ireland’s independent energy and water regulator and has a wide range of economic, customer protection and safety responsibilities. The strategic objectives of the CRU and its Mission, Vision and Values are focused on protecting the interests of the public in terms of energy safety, energy security and consumer rights. This website contains all historical documents previously published by the CRU, as well as helpful information for consumers.
The CRU announced customer protection measures in light of the Covid-19 pandemic. The CRU has placed a moratorium on all disconnections and increased emergency credit for Pay As You Go gas meters during this period. For customers who are concerned about paying their electricity or gas bill, you can find useful information here.
Following advice issued by the Government of Ireland, the Commission for Regulation of Utilities has requested that staff, where possible, work from home until further notice.
The CRU will continue to operate all of its services and will make every effort to respond to any contacts as soon as possible. Given the circumstances, there may be delays in replying to queries.
For energy and water complaints, our Customer Care service continues to be available at customercare@cru.ie or 1890 404 404.
Following the recent extension of government measures regarding Covid-19, the Commission for Regulation of Utilities (CRU), along with Gas and Electricity Suppliers, has extended theRead More
In light of recent government measures regarding Covid-19, the Commission for Regulation of Utilities (CRU), along with the Gas and Electricity Suppliers recognise that some customersRead More
Following advice issued by the Government of Ireland to deal with the current Covid 19 outbreak, the Commission for Regulation of Utilities has requested thatRead More
