Getting An Electricity Connection

ESB Networks are responsible for connecting customers to the electricity network. If you are building a house or carrying out renovation which requires your meter to be disconnected you should consult with them to determine how best to achieve your aim.

How to Get Connected

If you are connecting a house that has never been connected before or one that has been disconnected for more than 2 years, you will have to complete an application for a new connection. You can obtain more information on this process by contacting ESB Networks on 1850 372 757 or visiting their website where you can find information in the new connections section.

Before your electricity supply is switched on, ESB Networks will ask you to nominate a supplier. This is required so that ESB Networks know who to send your meter information to and so that you can be billed. If you want to view a list of suppliers in the electricity market and find information on how to contact them, you can visit the list of energy suppliers page.

Cost of Connection

The cost of connection varies depending on a number of factors including the distance from the network. For a full quotation contact ESB Networks on 1850 372 757.

Connection Guarantees

The CRU have approved a number of guarantees relating to connection in ESB Networks Customer Charter. This includes guarantees around the timelines for connecting new premises. ESB Networks have published a document outlining their 12 Service Guarantees to customers. We recommend all customers read this document in order to understand the level of service they can expect from ESB Networks and the compensation they are entitled to if they fail to deliver on any of their guarantees.

Getting A Gas Connection

Gas Networks Ireland (GNI) are responsible for connecting customers to the gas network. The gas network is not available to all parts of the country, so you will need to check with GNI to see if there is gas available for your property.

You are able to check whether gas is available for you by contacting GNI directly or by checking your Eircode on their website. You can contact GNI through the following methods:

Email: networksinfo@gasnetworks.ie

Phone: 1850 200 694

Phone from overseas: +353 66 9791962

Minicom: 1850 211 615

Twitter: @GasNetIRL

 

How to Get Connected

GNI have set out a clear process for getting your property connected. This is available on their website, where there is detailed information about each step. We have outlined the high level process GNI use in the seven steps below, but you can find more information by going directly to the connection process page on their website.

Step 1 - Check if you can connect to gas

You can check online if gas is available to your home. While natural gas may be available in your county, it may or may not be available to your particular home.

What to do:

  • Go to the Gas Network Map on the GNI website
  • Enter your Eircode or address to find out if you can avail of gas

Step 2 - Apply online

If gas is available for your home, then you can apply online.

What to do:

  • Submit your application online
  • Accept the terms & conditions
  • Provide meter location
  • Provide contact details

Step 3 - Pay for connection works

GNI will contact you by phone to arrange payment and the appointment for your connection.

What to do:

  • Pay for your connection
  • Agree your appointment time
  • Receive your GPRN (Gas Point Registration Number)
  • Organise the internal work for the house

Step 4 - Connection works completed

Gas Networks Ireland will install the required external gas pipes and meter housing at the appointed time. (See the GNI website for information on grants available from the Sustainable Energy Authority of Ireland).

What to do:

  • Be available for the appointment
  • Provide access for Gas Networks Ireland
  • Your RGI is ready to go

Step 5 – A Registered Gas Installer (RGI) completes internal work

Depending on the level of work required this can take from a number of hours up to 2 days. Your RGI will complete the agreed internal work on the house. This should include any gas pipes and appliances required. Once the work is completed your RGI should supply you with an RGI conformance certificate. For more information on RGI’s, please see the Home Safety section.

What to do:

  • Choose your appliances
  • RGI conformance certificate received

Step 6 – Choose Your Gas Supplier

There are a number of gas suppliers with different tariff offerings for customer. To view a list of suppliers in the electricity market and find information on how to contact them, click here. On average it takes 1 working day to get your property connected to the gas supply.

What to do:

  • Choose your gas supplier
  • Have your GPRN at hand

Step 7 – GNI Connect You

You will need to be present at the property during this time. This work typically takes 1-2 hours. Your gas supplier will request that GNI arrange an appointment to install and connect your meter.

What to do:

  • Confirm appointment for meter fitting
  • Be available for the appointment
  • Have RGI conformance certificate

Meter location

GNI also have information on their website about where to locate a gas meter at your property. There is more information to be found on their meter location page.  Alternatively you can read the GNI meter location guide which gives a brief overview of where gas meters should be located at your property.

Disconnection

Occasionally disconnections take place when a customer has built up significant arrears and is not engaging with their supplier to make arrangements to address the situation.

Talk to Your Supplier

It is important to highlight that suppliers should only disconnect a customer who is in arrears as a last resort. If you are in arrears, or experiencing difficulty paying your energy bills, you should contact your supplier to discuss what options may be available to assist you.

By talking to your supplier you may be able to put in place a payment arrangement which will allow you to manage your bills in a way that suits you better. Suppliers offer customers a range of payment methods and they are required to assist customers in genuine financial difficulty in making a payment plan. They also have to take account of a customer’s ability to pay when agreeing any repayment arrangement.

Another option that you may wish to consider is to have a Pay as You Go meter installed. Such an option might assist you in managing your energy bills.

The Disconnection Process

Suppliers can only carry out a disconnection as a last resort. However, where a customer has built up significant arrears and is not engaging in a meaningful way to address the arrears a supplier may instruct the networks company to disconnect the property.

Before they can request that a household customer is disconnected a supplier must make at least four attempts to contact a customer and inform them of the threat of disconnection.

They must make at least two attempts to contact the customer in writing and at least two additional attempts to contact the customer, by telephone, email, text message or another format.

Know Your Rights

The CRU has a role in protecting energy consumers. One way the CRU does this is by putting in place a “Supplier Handbook’, which is a rulebook for how energy suppliers must deal with customers, including in relation to customer disconnections.

The Handbook requires each supplier to produce a Codes of Practice on disconnections. The CRU website contains information on the key points included in the Code of Practice on Disconnections. To read the key pieces of information and find out more about the Codes of Practice, visit our Customer Protection page.

Vulnerable Customers

Suppliers may not cut off any vulnerable customer who is registered as a Priority Services Customer. Elderly vulnerable customers who have difficulties with payment of bills may not be cut off during the winter months (November to March).

For more information on the rights of vulnerable customers, you can view the Customer Protection page, which sets out details on the requirements in the Codes of Practice around Disconnections and Vulnerable Customers.