Customer Handbooks

A critical function of the CRU is to ensure that customers of Uisce Éireann receive a high quality of service from the utility. This is achieved through setting minimum standards which Uisce Éireann must offer its customers.

These customer standards are published in the Customer Handbooks developed by the CRU setting out requirements to which Uisce Éireann must adhere when providing water and wastewater services to customers.

The CRU conducts audits and spot checks of Uisce Éireann to monitor compliance with the requirements contained in the Domestic and Non-Domestic Customer Handbooks.

Uisce Éireann Audits and Spot Checks

Investigations and Enforcement

The CRU can conduct investigations into potential breaches of approved Codes of Practice by Uisce Éireann.

Recent investigations and outcomes can be found

Cavanhill Public Water Supply & Gorey Regional Creagh Public Water Supply

Bailieborough Public Water Supply

Previous versions of Uisce Éireann Customer Handbooks:

Domestic Customer Handbook 2017

Non-Domestic Customer Handbook 2018