Published Date: 13 Oct 2020

Sectors:
  • Customer Care Icon
    Customer Care
  • Water Icon
    Water

Irish Water Non-Domestic Customer Handbook

The CRU has today, 13th October 2020, published a decision and response paper on the CRU’s proposed amendments to the service level requirements contained within the Irish Water Non-Domestic Customer Handbook. This decision strengthens the standards of service Irish Water must provide to its domestic customers and ensures that the Handbook requirements are fit for purpose and appropriate for customers.

Please note, the CRU has also made a decision on the Irish Water Domestic Customer Handbook service level requirements. You can find all documents relating to the Irish Water Domestic Handbook by clicking here.

Additionally, you can find all documents relating to the history of the Domestic and Non-Domestic Handbooks by clicking here.

 

To view these documents, please click on the links below.

  • CRU Decision on Irish Water Non-Domestic Customer Handbook – October 2020 (CRU/20/117)
  • CRU Response to Consultation Submissions on Irish Water’s Non-Domestic Customer Handbook – October 2020 (CRU/20/117a)
  • Irish Water Non-Domestic Customer Handbook – October 2020 (CRU/20/117b)
  • Response to Consultation (CRU/20/035) – An Fóram Uisce (CRU20117c)
  • Response to Consultation (CRU/20/035) – Cork County Council (CRU20117d)
  • Response to Consultation (CRU/20/035) – County and City Management Association (CCMA) (CRU20117e
  • Response to Consultation (CRU/20/035) – Irish Water (IW) (CRU20117f)
  • Response to Consultation (CRU/20/035) – Joint response from the Department of Business, Enterprise, and Innovation (DBEI), Enterprise Ireland (EI) and IDA Ireland (CRU20117g)
  • Response to Consultation (CRU/20/035) – Joint response from Waterford City and County Council (CRU20117h)
  • Response to Consultation (CRU/20/035) – Kerry County Council (CRU20117i)

 

For further information, please contact the CRU’s Water Customer Affairs Team at watercustomers@cru.ie

Contact Name:
Water Customer Affairs Team
Contact Email:
watercustomers@cru.ie

2020

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CRU20117 CRU Decision on Irish Water’s Non-Domestic Customer Handbook PDF - October 2020

2020

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CRU20117a CRU Non-Domestic Response to CRU Consultation Paper (CRU20035) - October 2020

2020

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CRU20117e Response to Consultation (CRU20035) - County and City Management Association (CCMA)

2020

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CRU20117g Response to Consultation (CRU20035) - Joint response from the Department of Business, Enterprise, and Innovation (DBEI), Enterprise Ireland (EI) and IDA Ireland

2020

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CRU20117h Response to Consultation (CRU20035) - Joint response from Waterford City and County Council

Round 1

2020

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CRU20035 CRU Consultation Paper on Irish Water Non-Domestic Customer Handbook Requirements

2020

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CRU20036 Irish Water Non-Domestic Customer Handbook