The CRU has today, 13th October 2020, published a decision and response paper on the CRU’s proposed amendments to the service level requirements contained within the Irish Water Domestic Customer Handbook. This decision strengthens the standards of service Irish Water must provide to its domestic customers and ensures that the Handbook requirements are fit for purpose and appropriate for customers. Please note, the CRU has also made a decision on the Irish Water Non-Domestic Customer Handbook service level requirements. You can find all documents relating to the Irish Water Domestic Handbook by clicking here. Additionally, you can find all documents relating to the history of the Domestic and Non-Domestic Handbooks by clicking here. To view these documents, please click on the links below.   Irish Water Domestic Customer Handbook Decision Paper – October 2020 (CRU/20/116) Irish Water Domestic Customer Handbook – October 2020 (CRU/20/116a) CRU Response to Consultation Submissions (CRU/20/041) on Irish Water Domestic Customer Handbook – October 2020 (CRU/20/116b) Response to Consultation (CRU/20/041) – An Fóram Uisce CRU20118a Response to Consultation (CRU/20/041) – Cork County Council CRU20118b Response to Consultation (CRU/20/041) – Kerry County Council CRU20118c Response to Consultation (CRU/20/041) – Waterford City and County Council CRU20118d Response to Consultation (CRU/20/041) – County and City Management Association (CCMA) CRU20118e Response to Consultation (CRU/20/041) – Irish Water (IW) CRU20118f Response to Consultation (CRU/20/041) –The National Disability Authority (NDA) CRU20118g Response to Consultation (CRU/20/041) – Chime CRU20118h Response to Consultation (CRU/041) – National Adult Literacy Agency (NALA) CRU20118i For further information, please contact the CRU’s Water Customer Affairs Team at watercustomers@cru.ie