Monitoring & Reporting
Underpinned by the CRU’s framework for approving revenues and tariffs, are incentives and reporting requirements that the CRU has put in place to encourage efficiency and performance by the energy network companies. These aim to ensure that customers and network users’ interests are protected and that they receive value for money.
The CRU achieves this by:
- Applying incentives
- Monitoring capital expenditure
- Monitoring performance
Incentives and rate of return
The CRU has adopted an incentive-based model. Incentives include operational and service level targets. Incentives are an important area of regulation for monopoly entities. Incentives are intended to align the interests of the regulated companies with those of their customers, by encouraging the utilities to deliver a quality level of service to customers.
As part of the third price control (PR3) the CRU put in place a capital expenditure monitoring process. This process included joint quarterly (four times a year) reporting by the electricity transmission system operator and electricity transmission assets owner. The reports were sent to the CRU and covered the progress on projects valued at and over €10 million. During the PR3 period the CRU published quarterly reports on TSO and TAO Capex delivery. All reports from 2011 to 2015 are published on the CRU website.
As part of the fourth price control the CRU will hold a public consultation on the reporting and monitoring regime for future capital expenditure.
Every year the energy network companies submit Performance Reports to the CRU, the reports provide updates on some of the following key areas in the businesses:
- Customer Service
- Cost Performance
- Capital Programmes
- Supply Quality & Reliability
- Service Level Agreements Performance
- Compliance with licence requirements
The most recent performance reports can be found as follows: