Payment Difficulties

Find out what to do if you're having trouble paying your energy bills. We also outline what consumer protections are in place for you with your supplier.

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Your Electricity Bill

Most customers receive an electricity bill from their supplier once every two months. We explain the key information and terms on your bill.

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bill and calculators on table

Your Electricity Meter

Electricity meters measure the amount of electricity used in your household. Your electricity bills are based on meter readings.

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Meter reading at home

Your Gas Bill

Most customers receive a gas bill from their supplier once every two months. We explain the key information and terms on your bill.

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Your Gas Meter

Gas meters measure the amount of gas used in your household. Your gas bills are based on meter readings.

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Prepay and Pay As You Go (PAYG) Meters

Prepay or PAYG meters are an alternative to credit meters. Find out how they work and if they are suitable for your needs.

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Prepay Meter with card

Smart Meters

By the end of 2024, every home and business in Ireland will have a smart meter. You will have instant access to information about your electricity use and be able to use smart services.

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Energy Saving Advice

By reducing our energy use, we can reduce our bills and carbon footprint. We can also limit our reliance on imported fossil fuels. Get energy saving information for your home, transport and business.

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