With recent developments due to the COVID 19 pandemic, more people may experience difficulty in paying their utility bills.

The CRU would urge all customers to continue to top up and pay bills as normal to the best of their ability to avoid building up debt. For Customers who are having difficulties paying your bills, the CRU have structures in place to assist customers to get back on track.

 

I’m having difficulty paying my bill

In the event that you are facing difficulty paying your electricity or gas bill, you should contact your supplier and seek to come to agreement on a payment plan. The CRU require suppliers to have trained staff in place, who will deal with your case sympathetically. Suppliers must arrange practical payment plans to assist domestic customers who have built up arrears. Any repayment arrangements must take into account the customer’s circumstances and must be reasonable and affordable.

In the event that you are facing difficulty paying your electricity or gas bill, you should contact your supplier and seek to come to agreement on a payment plan. The CRU require suppliers to have trained staff in place, who will deal with your case sympathetically. Suppliers must arrange practical payment plans to assist domestic customers who have built up arrears. Any repayment arrangements must take into account the customer’s circumstances and must be reasonable and affordable.

MABS Helpline: 0761 07 2000

Opening Hours: Monday to Friday 9am until 8pm

Business Customers

I am concerned about my business’s ability to pay its bills, what can I do?

  • Business customers should continue to pay their bills as normal to the best of their ability. If you are experiencing difficulties for any reason, you should contact your supplier and engage with them on the matter as soon as possible.  Your supplier may be able to discuss a suitable payment/budget plan.

Contact Us

We are here to help you, so if you have questions about any of the items mentioned on this page, please feel free to contact the CRU’s Customer Care Team.

To see the different ways to contact us, to find out how, visit the Customer Care Team page.