The mission of the CRU is to regulate water, energy and energy safety in the public interest.

We act in the interests of all energy customers to ensure that:

  • The lights stay on
  • The gas continues to flow
  • The prices charged are fair and reasonable

We achieve these goals by:

  • Promoting competition in gas and electricity markets. This encourages suppliers to improve by offering value and choice to customers.
  • Along with the Northern Ireland’s Utility Regulator (UR), we regulate the competitive wholesale electricity market, the Single Electricity Market (SEM)
  • Ensuring security of electricity and gas supply.
  • Ensuring the monopoly networks companies deliver network services efficiently by regulating the revenues they receive from customers.
  • Protecting customers and resolving disputes they have with suppliers.
  • Ensuring emergency plans are in place should there be an interruption to electricity or gas supplies.