What You Need to Know
Switching is free and easy to do, but there are a few things you should know before you switch. It is important to consider the following points before switching to a new supplier.
- Are you paying off any debts with your current supplier? If so, then your supplier will still be entitled to seek payment for any money owed, even after you switch supplier.
- Is there is debt on your account of over €225? If so, your current supplier will notify your new supplier of the debt by placing a debt flag on the account. The new supplier may reject the switch if there is a debt flag. You can avoid this by paying off any arrears owed to your supplier before switching.
- Are you on a fixed term contract? If so there may be an early termination fee. You can check this with your current supplier.
- Do you want to switch your electricity or gas account? – or both? Some suppliers offer special deals for “dual fuel” customers who switch both electricity and gas to them. This may be worth considering when looking at the best tariff for your needs. Price comparison websites allow you to see the best deals available for switching one utility or both.
- What payment method suits you best? Suppliers offer a number of ways for customers to pay their bill. There may be discounts for customers who pay by direct debit. Make sure that you can keep to the payment method you choose. Do not sign up for a direct debit discount if you cannot make payment in this way. There is more information on Prepay options below.
- Do you want to receive bills by post or email? Some suppliers offer discounts to customers who choose to receive their bills online. If you choose this discount you will no longer receive bills by post and it will be your responsibility to check your bills online and ensure they are paid. Do not sign up for online billing if you do not have online access to check your bills.
- Is there a vulnerable customer in the house? If you think there is a vulnerable customer in your house, you should inform your new supplier. They will then tell you how to register and ensure that you receive all the additional protection measures that are in place for vulnerable customers.