CRU Reminds Panda Power Customers to Switch Supplier

26-09-22

Panda Power has taken the decision to exit the electricity and gas supply market on the 30th of September. The CRU initiated the Supplier of Last Resort (SoLR) procedure to ensure that customers’ gas and electricity supply is not interrupted and that their consumer rights are protected.

Under the CRU customer protection protocols, Electric Ireland are the designated electricity supplier and Bord Gáis Energy are the designated gas supplier of Last Resort.

All Panda Power customers will automatically transfer to Electric Ireland and Bord Gáis Energy for 90 days at these suppliers’ standard tariff rates for electricity or gas. Customers can still switch supplier from Panda Power to a supplier of their choice without incurring a termination fee up to and including the 28th of September.

If they do not switch before this date, they will automatically transfer to the designated SoLRs. Once a customer has transferred, they should contact Electric Ireland and Bord Gais Energy to discuss other tariff offerings available to them.

The CRU has also advised Panda Power customers to submit a meter reading to ESB Networks or Gas Networks Ireland to ensure that an accurate read can be transferred to any new supplier they switch to and avoid an estimated meter read and any possible larger catch up bills.

The CRU has directed Electric Ireland and Bord Gáis Energy to engage with the affected customers who have not switched to a new supplier after the transfer to inform them of this change and of their future options for energy supply.

This is to offer customers who have not switched to a new supplier a tariff to remain with Electric Ireland or Bord Gáis Energy or provide these customers with the option of switching to another supplier after the 90-day period (29th December).