Switch-On Video Library
Switch-On To Safety
CRU – #SwitchOn to Safety – Illegal Electrical Works
If you think electrical work is being done be someone who isn’t properly registered, you can report illegal works on the Safe Electric website.
CRU – #SwitchOn to Safety – Illegal Gas Works
Always use a registered gas installer when having gas work done in your home. You can find out how to check if an installer is registered on our website.
CRU – #SwitchOn to Safety – Registered Gas Installer
A registered installer ensures they have the right safety standards. Always ask for a certificate of completion after the work is finished.
Switch-On To Savings
CRU – #SwitchOn to Savings – Before Switching
If your current supplier is paid up in full and your contract is over, you’re in a prime position to switch suppliers and save money.
CRU – #SwitchOn To Savings – Easy Switching
If you want to switch supplier, you just have to shop around for a better deal and once you’ve chosen your new supplier, they’ll do all the work.
CRU – #SwitchOn to Savings – Fridges & Freezers
Controlling the temp of your fridge and freezer can save energy and money. Freezers should be set to -15C and Fridges should be set between 2C – 3C.
CRU – #SwitchOn to Savings – MPRN & GPRN
To switch suppliers, find your unique meter-point reference number (MPRN) or gas-point reference number (GPRN) found on your bills.
CRU – #SwitchOn to Savings – Use Less Energy
Using less energy is good for the environment and can save you money. Reducing energy usage will make a big difference.
Switch-On To Your Rights
CRU – #SwitchOn to your Rights – Customer Charters
Gas and electricity suppliers have a charter that outlines the services they provide and the minimum quality levels they offer. If you are unhappy, you have the right to make a complaint.
CRU – #SwitchOn to your Rights – Difficulty Paying Bills
If you’re having trouble paying your bills, contacting your supplier can help. Suppliers are required to assist people in genuine difficulty.
CRU – #SwitchOn to your Rights – Disconnections
Disconnections will only be carried out as a last resort. They must contact your a minimum of four times before you can be disconnected.
CRU – #SwitchOn to your Rights – Prepayment Meters
Prepayment Meters allows you to pay for gas or electricity as you use. You can load credit on to the meter and as you use the supply.