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Switch On To Your Rights

Do you know that energy suppliers must alert you when your contract is coming to an end? Or that the CRU has a free and independent complaints resolution service that you can go to with any ongoing issues you’re having with your supplier? Our videos detail the energy rights you may not know you have and the ways in which the CRU can help you be more aware.

‘Switch-On to Your Rights’ Campaign Videos

CRU – #SwitchOn to your Rights – Difficulty Paying Bills

If you’re having trouble paying your bills, contacting your supplier can help. Suppliers are required to assist people in genuine difficulty.

CRU – #SwitchOn to your Rights – Prepayment Meters

Prepayment Meters allows you to pay for gas or electricity as you use. You can load credit on to the meter and as you use the supply.

CRU – #SwitchOn to your Rights – Disconnections

Disconnections will only be carried out as a last resort. They must contact your a minimum of four times before you can be disconnected. 

CRU – #SwitchOn to your Rights – Customer Charters

Gas and electricity suppliers have a charter that outlines the services they provide and the minimum quality levels they offer. If you are unhappy, you have the right to make a complaint.