If you want to switch supplier, you just have to shop around for a better deal and once you’ve chosen your new supplier, they’ll do all the work. 

If you’re having trouble paying your bills, contacting your supplier can help. Suppliers are required to assist people in genuine difficulty.

Controlling the temp of your fridge and freezer can save energy and money. Freezers should be set to -15C and Fridges should be set between 2C – 3C.

Prepayment Meters allows you to pay for gas or electricity as you use. You can load credit on to the meter and as you use the supply.

Using less energy is good for the environment and can save you money. Reducing energy usage will make a big difference.

A registered installer ensures they have the right safety standards. Always ask for a certificate of completion after the work is finished.

To switch suppliers, find your unique meter-point reference number (MPRN) or gas-point reference number (GPRN) found on your bills.

Disconnections will only be carried out as a last resort. They must contact your a minimum of four times before you can be disconnected. 

Always use a registered gas installer when having gas work done in your home. You can find out how to check if an installer is registered on our website.

 If your current supplier is paid up in full and your contract is over, you’re in a prime position to switch suppliers and save money.

Gas and electricity suppliers have a charter that outlines the services they provide and the minimum quality levels they offer. If you are unhappy, you have the right to make a complaint.

If you think electrical work is being done be someone who isn’t properly registered, you can report illegal works on the Safe Electric website.