Iberdrola Customer Transfer Date Confirmed

Iberdrola Customer Transfer Date Confirmed
  • Transfer of Iberdrola Customers to begin on 8th June
  • CRU reminds Iberdrola customers they can still switch supplier before this date

Following the notification by Iberdrola of its decision to exit the electricity and gas supply market, under the Supplier of Last Resort procedure, the Commission for Regulation of Utilities (CRU) has determined that the transfer of all customers will commence on Wednesday, 8 June, 2022.

Following the communication from Iberdrola, the CRU initiated the Supplier of Last Resort (SoLR) procedure to ensure that customers’ electricity and gas supply is not interrupted and that their consumer rights are protected. Under the CRU customer protection protocols, Electric Ireland is the designated electricity supplier of last resort and Bord Gáis Energy, the gas supplier of last resort.

All Iberdrola customers will automatically transfer to Electric Ireland and Bord Gáis Energy, on Wednesday 8 June and will remain with those suppliers until 1 September, customers can then switch from that date to another supplier. Iberdrola customers can also switch suppliers up until Tuesday, 7 June before the transfer to Electric Ireland and Bord Gáis Energy.

Given the volume of customers transferring (approx. 32,000) the standstill period up to 1 September will allow sufficient time for all electricity, gas and dual fuel Iberdrola customers to transfer successfully.

All electricity customers and gas customers will transfer to Electric Ireland and Bord Gáis Energy, with dual fuel customers being divided between both suppliers. Iberdrola customers will transfer to the suppliers on their standard variable tariff.

SoLR Process
Following the notification by Iberdrola of its decision to exit the Irish market, the CRU initiated the Supplier of Last Resort (SoLR) procedure to ensure that customers’ electricity and gas supply is not interrupted and that their consumer rights are protected.

Under the CRU customer protection protocols, Electric Ireland is the designated electricity supplier of last resort and Bord Gáis Energy, the gas supplier of last resort. The CRU has directed Electric Ireland and Bord Gáis Energy to engage with the affected customers to inform them of this change and of their future options for energy supply.

Customers do not need to take any immediate action and their electricity and gas supply will not be interrupted. Electric Ireland and Bord Gáis Energy will contact customers directly shortly after the transfer date to offer customers a tariff to remain with them or provide these customers with the option of switching to another supplier.