How do I sign up?

There is no need to sign up, the scheme will be automatic and apply to all domestic electricity accounts.

Customers do not need to contact their suppliers. For credit pay (billpay) customers, the credit will be applied automatically to your account and will appear on your bill. For Prepay customers, suppliers will send a direct notification (ether a letter or an email) to explain how you can redeem the credit.

Why did I not receive the credit?

The credit is applied to your bill before VAT as €176.22. Please see example below.

 

Bill Before Credit Bill After Credit Difference
Standing Charge € 28.00 Standing Charge € 28.00  
PSO € 13.00 PSO € 13.00  
Usage € 140.00 Usage € 140.00  
  Government Electricity Credit -€ 176.22  
Total € 181.00 Total € 4.78  
       
VAT Added € 24.43 VAT Added € 0.65  

What is the implication in the reduction in the Vat on the Electricity costs emergency benefits scheme ?

Vat has been reduced from 13.5% to 9% on gas and electricity bills from the start of May until the end of October as part of the suite of measures introduced by the government.

In line with Ireland's VAT legislation, the rate of VAT that is applicable is the rate in force at the time of issuing of the bill.

The credit of €176.22 as set out in the Electricity Costs (Domestic Electricity Accounts) Emergency Measures Act 2022, is being made to each domestic electricity account from April and remains the same regardless of the change in VAT.

Who is eligible?

All registered electricity customers classified as either of the two types of customer below will qualify for the benefit as of 29 March 2022:

• A home owner, renter who lives in an urban area (city or town) in a house or rented property and you are the main electricity account holder. [These customers are called Urban domestic customers or DG1 customers]

or
• A home owner, renter who lives in a rural area in a house or rented property and you are the main electricity account holder. [These customers are called Rural domestic customers or DG2 customers.]

I have a prepay meter, will I still receive the credit?

Yes. The scheme will apply to all domestic electricity accounts, including pay as you go customers.

Prepay customers will be notified by their supplier via a letter or email to explain how they can receive the credit.

When will I receive the payment?

Account holders will be credited between 1 April 2022 and 30 June 2022.

How will the credit be applied to my account?

The credit will be automatically applied to your account, either as a credit on your bill or as a top-up on your prepay meter. Should your first billable amount after the credit is applied to your account, be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).

My electricity bill is included in my rent, will I still get the credit?

For operational reasons the scheme can only credit the domestic electricity account holder.

If your landlord and you disagree (as tenant but you are the main electricity account holder) then you can contact the Residential Tenancies Board who provide a mediation service. In the event that a dispute should arise, there are existing dispute resolution mechanisms provided by the RTB to landlords and tenants. The RTB encourages parties to engage with its mediation service where agreements are reached in over 70% of cases.

Will people with multiple residences for example holiday homes be eligible?

The scheme will apply to every domestic electricity account holder. This means that holiday homes with a domestic electricity account in Ireland will be included in the scheme.

The scheme uses the above single eligibility criteria, to enable payments to be made at the earliest possible opportunity in 2022.

Is the scheme means tested?

No it is not means tested. The Government wants to make the credit available for all qualifying customers.

Can the credit be used to re-connect electricity supply?

Yes. The credit can be used towards the fee to re-connect a domestic electricity supply user (DG1 or DG2).

Can the credit be used to pay off debt?

Yes. The credit can be used to pay off debt that a domestic customer has on their electricity account.

My account is currently paid up to date or in credit – how can I access the government credit?

Should your first billable amount after the credit is applied to your account, be lower than the value of the credit, the credit will remain on your account and pass onto your following bill(s).

What if I switch electricity supplier, will I still get the credit?

Yes. If you switch electricity supplier between 29 March 2022 and 30 June 2022, it is the supplier you were with on 29 March 2022 that will be responsible for providing you with the credit. A supplier may apply the credit to your closing bill if applicable or credit you back via the means by which you pay your bills.

If there is a change in account holder (i.e. if I move out), will I still get the credit?

It is the account holder registered to the supplier on the 29 March 2022 who is eligible to receive the credit.

I have a prepay meter, how will I know when I have received the credit?

Prepay customers will be notified by their supplier via an email/text message/or message on the top-up note to advise them that the credit has been applied to their account. Your supplier will issue you with a 40-digit code (or codes) when you vend to redeem the credit.

For customers with Lifestyle or Smart prepay meters, the credit will be automatically applied to your top-up or vend after your supplier has activated the credit to your account.

There is a small population of older prepayment meters which, due to their age and inbuilt monetary limits, will require the customer to redeem their credit over three separate transactions over the space of a few days.

You must redeem your full credit by 30 June 2022.

If I switch supplier, will I receive the credit twice?

It is the electricity supplier that you are registered with on 29 March 2022 that will be responsible for providing you with the credit.  Customers will not be credited twice.

Who should I contact if I don’t receive the credit?

Suppliers will place further information on their websites with the exact dates the credit will show on their customers Electricity Bills.  The date you receive your credit will depend on the date that your supplier normally sends you your bill. If you haven’t received your credit by 30 June 2022 you should contact your electricity supplier in the first instance. You can find the contact details for your electricity supplier on your most recent bill or statement

Can I receive my Government electricity credit in cash?

No, you will receive your credit as a deduction on your electricity bill(s) from your supplier. Should your account be in credit at the time the Government credit is issued, this credit will roll over to your next bill.