The CRU has today, 16th Januray 2019, published an Information Note regarding retail electricity and gas market monitoring data collection changes. This document provides details on the changes made to the data that suppliers submit to the CRU in the (1) diversity of contracts and (2) customer complaints categories.
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CRU19003 Retail Electricity and Gas Market Monitoring Data Collection Changes - Information Note
CRU19003 Retail Electricity and Gas Market CRU19003a Retail Electricity and Gas Market Monitoring Data Collection Changes - Reporting Template
CER17146b Market Monitoring Guidelines for Suppliers - Indicators and D
CER17146a Guidelines for Supplier Market Monitoring