Published Date: 19 Apr 2021

Sectors:
  • Customer Care Icon
    Customer Care
  • Water Icon
    Water

Irish Water’s First Fix Scheme

The CRU has today, 19 April 2021, published a decision to expand the eligibility criteria for Irish Water’s First Fix Scheme. The First Fix Scheme entitles qualifying domestic customers to a leak investigation and repair to their external supply pipe free of charge. Until now, customers needed to have a water meter at their property to qualify for the scheme. This decision allows thousands of previously ineligible domestic water customers to avail of a free leak investigation and repair.

The CRU has decided to expand the scheme to the following types of customers:

  • Unmetered customers
  • Mixed-use customers with a predominant domestic use
  • Customers with a shared service connection
  • Unregistered customers

Additionally, the presence of an internal stop valve (to investigate if the leak is located externally) will no longer be required for a customer to be eligible for the scheme.

All related documents, including Irish Water’s previous First Fix Scheme policy and the 2015 CRU First Fix decision paper are available here.

For further information, please contact the CRU’s Water Customer Affairs Team at watercustomers@cru.ie

Contact Name:
Water Customer Affairs Team
Contact Email:
watercustomers@cru.ie

2021

Document Icon

CRU21040d Response to Consultation (CRU20161) - An Fóram Uisce (The Water Forum)