Published Date: 03 Aug 2022

Sectors:
  • Electricity & Gas Icon
    Electricity & Gas

Customer Care Team – Customer Contacts and Complaints – Quarterly Insights Reports

The CRU has today, 3 August 2022, published the Customer Care Team, Customer Contacts and Complaints, Quarterly Insights Report for Q1 2022. This is the first publication of this quarterly report.

The CRU’s Customer Care Team act as an information resource for customers and provides a free dispute resolution service to customers with an unresolved complaint against an energy supplier, energy network operator or Irish Water.

 This report provides an overview of the level and type of complaints and contacts made by customers to the Customer Care Team in Q1 2022.

Contact Name:
Fiona Beirne
Contact Email:
fbeirne@cru.ie