Customer Care Team Annual Report 2020

The CRU has today, 29 June 2021, published its 2020 Customer Care Team Annual Report. The CRU’s Customer Care Team act as an information resource for customers and provides a free dispute resolution service to customers with an unresolved complaint against an energy supplier, energy network operator or Irish Water. This report provides an overview of the level and type of complaints and contacts made by customers to the Customer Care Team in 2020.