The CRU conducts investigations in line with the CRU Compliance and Enforcement Policy Statement (CRU/19134). On the 15th June 2022, the CRU issued a notice of determination to Energia regarding its failure to charge household electricity and gas customers in conformity with its approved terms and conditions.
The CRU has considered the actions taken by Energia and is satisfied that this issue has been remedied. The CRU published this notice on its website on 20th June 2022.
