Published Date: 31 Mar 2020

  • Compliance and Enforcement

Annual Audits of Compliance with the Electricity & Gas Suppliers Handbook

The CRU conducts regular audits of electricity and gas suppliers to monitor compliance with the requirements contained in the Electricity and Gas Supplier’s Handbook. The aim of such audits is to protect consumers by ensuring that suppliers have in place processes and procedures which meet the requirements of the Handbook. The latest version of the Handbook is document number CRU19138.

This page contains the Information Papers for these annual audits.

Contact Name:
Andy Walker
Contact Email:



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CRU18267 Annual Audit of Compliance for Electricity Gas Suppliers 2018


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CRU17355 Electricity & Gas Suppliers Annual Audit 2017