Update 21/04/2022: Extension to the consultation on the proposed standards of performance for electricity and gas supply licences
The CRU has today, 21 April 2022, decided to extend the deadline for responses to its consultation on the proposed standards of performance for electricity and gas supply licences to 20 May 2022.
This follows requests from stakeholders to extend the deadline and should ensure that all interested parties are able to engage fully with this important consultation.
The CRU was granted powers in 2016 to take actions against licensed electricity and gas suppliers and network companies that do not act in the way that meets the standards of performance set by the CRU.
The CRU can issue advice, a caution, a warning or reprimand to suppliers (a ‘minor’ sanction). The CRU can also require suppliers to pay a financial penalty of up to ten percent of turnover in the case of a ‘major’ sanction for serious breaches of their obligations.
This consultation paper proposes standards of performance in gas and electricity supply licences which the CRU considers will ensure a high standard of protection for customers and invites suggestions for new/alternative standards of performance.
Responses to this consultation should be returned by email (firstname.lastname@example.org) or post by close of business on 20 May 2022 and marked with the CRU reference CRU202218 / CRU202220.