Customer Care Team Annual Report 2024
The CRU has published its Customer Care Team Annual Report for 2024.
Read the report.
The CRU’s Customer Care Team (CCT) act as an information resource for customers and provides a free dispute resolution service to customers with an unresolved complaint against an energy supplier, energy network operator or Uisce Éireann.
The CCT received 24,496 contacts in 2024, a 22% decrease from 2023. The number of contact cases created (7,761) was 25% lower, meaning that fewer individual customers contacted the CRU. Most contacts to the CRU were energy related and the key drivers of contacts were the Government electricity credit, billing and account problems.
In 2024, the CCT opened 580 complex complaints involving energy suppliers or energy network operators. The CRU also closed 444 complex complaints in energy, an increase of 22% on the previous year. Common complaints noted across the energy sector included billing, smart metering, microgeneration, allocation of Government electricity credits and switching.
Always read your energy bills carefully and know your consumer rights. We’re here to help if you need support or dispute resolution. Find out more on our consumer information page.
