The CRU has today, 21 April 2022, published its decision on Irish Water’s proposed policy and charges for disconnection from and reconnection to public water and wastewater services. This paper outlines the CRU’s decision on enduring, standardised charges for customers of Irish Water. The paper also summarises and responds to comments that the CRU received to its consultation (CRU202201). This decision will impact the following categories of customers: • Domestic customers requesting to disconnect from/reconnect to the Irish Water network. • Non-domestic customers requesting to disconnect from/reconnect to the Irish Water network. • Non-domestic customers who have not paid their bills. • People who have connected to the network without authorisation. For further information, please contact the CRU’s Water Consumer Policy Team: Contact Email: watercustomers@cru.ie