Electricity & Gas

CRU2115 -General Clarification on required communication

General Clarifications

General clarifications are periodically issued to retail market participants (e.g. gas and electricity suppliers, Price Comparison Websites) further to a query, complaint, or investigation. The publication of a general clarification does not constitute the introduction of new policy, it is intended to provide clarity for market participants, where required, around the interpretation of the existing regulatory framework for consumer protection. The full list of published General Clarifications is shown below.

  • CRU19122 General Clarification on the use of online registration for vulnerable customers 30/09/2019
  • CRU19121 General Clarification on the on the use of the EAB acronym in Marketing & Advertising 30/09/2019
  • CRU19120 General Clarification on Marketing & Advertising via Consumer Network Groups 30/09/2019
  • CRU19119 General clarification on the calculation of tariffs during a leap year. 30/09/2019
  • CRU19071 General Clarification on the Code of Practice on Marketing and Advertising 07/06/2019
  • CRU19118   General Clarification on the Code of Practice on Marketing & Advertising and Tied Products 30/09/2019 (Originally issued to industry by email 17/5/18 as ref: GC001)
  • CRU20033 General Clarification on Marketing & Advertising 06/03/2020
  • CRU20083 General Clarification on the Advertisement of Green Products 29/07/2020
  • CRU2115 General Clarification on the publication of publicly available tariffs 11/02/2021
  • CRU21037 General Clarification Regarding the Timings for Issuance of the Time-of-Use Primer 26/03/2021
  • CRU21130 General Clarification on the publishing of upcoming tariffs on supplier websites 25/11/2021
  • CRU202262 General Clarification on required communication upon the identification of an issue impacting customers 29/06/2022
  • CRU2022974 General Clarification on Customer Messaging for Smart Pay As You Go 03/11/2022
  • CRU20229881 General Clarification on fixed rate tariffs for household and non household customers