Customer CareWater

IW First Fix Leak Repair Scheme CER Submission

    Irish Water’s First Fix Scheme

    The CRU has today, 18 December 2020, published a consultation paper on Irish Water’s proposed expansion of the eligibility criteria for its First Fix Scheme. The CRU is seeking views of all interested parties on the proposals. The consultation period is open until 12 February 2021, at which point the CRU will review all responses and publish its decision. To view these documents, please click on the document links below. First Fix Scheme Policy Consultation Paper – December 2020 (CRU/20/161) Irish Water’s First Fix Scheme Customer Guide – December 2020 (CRU/20/162) All related documents, including Irish Water’s existing First Fix Scheme policy and the 2015 CRU First Fix decision paper are available in the documents below.  For further information, please contact the CRU’s Water Customer Affairs Team at