Overview

From time to time you may experience difficulty with Irish Water. If you are unable to resolve your problem, the CRU offers a free and independent complaint resolution service.

Our goal is to offer customers a free and easy to use complaint resolution service to customers of Irish Water. However, before we can deal with your complaint you will need to log your complaint with Irish Water and complete their complaint handling process. If you have not logged a complaint with them yet, click on the “Log a Complaint with Irish Water” tab on the left. You’ll find information on how to log a complaint and what rights you have.

If you have completed the Irish Water complaint handling process and you are still not happy, then you should log a formal complaint with the CRU. Provided that you are a registered customer of Irish Water, we can investigate the matter and issue a decision that is legally binding on Irish Water. For more information on our process and how to log a complaint, click on the “Log a Complaint with the CRU” tab on the left.