Published Date: 15 Oct 2021

Sectors:
  • Customer Care Icon
    Customer Care
  • Electricity & Gas Icon
    Electricity & Gas
  • Water Icon
    Water

Review of Supplier Handbook

Consultation Open

The CRU has today, 15 October 2021 published a Consultation Paper on the 2021 Review of the Electricity and Gas Suppliers’ Handbook. The Suppliers’ Handbook sets out the minimum levels of service that licensed energy suppliers are required to adhere to in their interactions with energy customers, such as, marketing and advertising, billing and disconnections.,

The overall objective of this review is to propose new requirements relating to the Smart Pay As You Go Policy Decision CRU21109 published by the CRU recently. The CRU welcomes stakeholder feedback on the proposed new requirements and other changes set out in this consultation by close of business on 12 November 2021. The CRU expects to publish a Decision Paper by Q4 2021.

Contact Name:
Sarah Mc Cauley
Contact Email:
retailandsmartmetering@cru.ie
Response Deadline:
12 Nov 2021

2021

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CRU21122a Electricity and Gas Suppliers' Handbook Review Consultation Paper Q4 2021

2021

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CRU21122b Electricity and Gas Suppliers' Handbook Q4 2021 Tracked Change Version

Round

2021

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CRU21064 Electricity and Gas Suppliers' Handbook Review Consultation Paper 2021

2021

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CRU21064a Electricity and Gas Suppliers' Handbook Review 2021 Tracked Change Version

2019

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CRU19138 Electricity and Gas Suppliers' Handbook 2019

2019

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CRU19139 Electricity and Gas Suppliers' Handbook 2019 Decision Paper

2019

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CRU19139a Electric Ireland response to Supplier’s Handbook 2019 Decision Paper

2019

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CRU19139b SSE Airtricity response to Supplier’s Handbook 2019 Consultation

2019

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CRU19139c Energia response to Supplier’s Handbook 2019 Consultation

2019

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CRU19139d BE Energy response to Supplier’s Handbook 2019 Consultation

2019

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CRU19139e Bord Gáis Energy response to Supplier’s Handbook 2019 Consultation

2019

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CRU19139f SVP response to Supplier’s Handbook 2019 Consultation

2019

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CRU19139g MABS response to Supplier’s Handbook 2019 Consultation

2019

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CRU19139h Tico Mail Works response to Supplier’s Handbook 2019 Consultation

2017

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Review of Supplier Handbook Decision Paper - Round 3

2015

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CER15087 Information Note on Suppliers Annual Audit

2016

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CER16097 Information Note on the Audit of Compliance with the Code of Practice on Vulnerable Customers

2016

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CER16031B Cover Note to the Consultation Paper Review of the Supplier's Handbook

2016

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CER16031A Consultation Paper Review of the Supplier's Handbook

2016

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CER16303 SSE Airtricity response to the review of the Supplier's Handbook

2016

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CER16302 PrePayPower response to the review of the Supplier's Handbook

2016

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CER16301 Pinergy response to the review of the Supplier's Handbook

2016

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CER16300 Energia response to the review of the Suppliers's Handbook

2016

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CER16299 Electric Ireland response to the review of the Supplier's Handbook

2016

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CER16298 Budget Energy response to the review of the Supplier's Handbook

2016

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CER16297 BGE response to the review of the Supplier's Handbook

2016

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CER16296 Retail Consultation Forum Working Group Retail and Reducing Energy Costs submission to the Review of the Supplier's Handbook

2016

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CER16295 MABS response to the review of the Supplier's Handbook Consultation

2016

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CER16294 IBMPA response to the review of the Supplier's Handbook

2016

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CER16293 Energy Action response to the review of the Supplier's Handbook

2016

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CER16292 COPE Galway submission to the Review of the Supplier's Handbook

2016

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CER16290 Age Action response to the CER Review of the Supplier's Handbook

2016

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CER16288 Cover Note Review of the Supplier's Handbook Decision and Further Consultation Paper

2016

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CER16287 Review of the Supplier's Handbook Decision and Further Consultation

Round

2017

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CER17052 2016 Audit of Compliance with Deposit Requirements in the Electricity & Gas Supplier Handbook

Round

2017

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CER17087 Submission to CER re Review of Supplier's Handbook

2017

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CER17072 Supplier Handbook Consultation and Further Consultation December 2016

2017

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CER17070 SSE Airtricity response to SHB second consult final

2017

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CER17068 Prepay Power Responses to CER Supplier Handbook Review 2 Dec 2016 FINAL

2017

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CER17066 Electric Ireland suppliers handbook consultation response summary final pdf

2017

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CER17065 CER Review of the Supplier Handbook Comments COPE Galway

2017

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CER17064 APPENDIX 3 - Sample Annual Prompt Letter

2017

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CER17063 APPENDIX 2 - Sample Fixed Term Notice Letter

2017

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CER17060 Electricity and Gas Suppliers' Handbook April 2017

2017

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CER17059 Review of the Suppliers' Handbook Decision Paper