Published Date: 13 Apr 2017

Sectors:
  • Customer Care Icon
    Customer Care
  • Electricity & Gas Icon
    Electricity & Gas
  • Water Icon
    Water

Review of Supplier Handbook Decision Paper

The CRU has today, 20th December 2017, published an Information Paper on the audit on compliance by electricity and gas suppliers with requirements contained in the Electricity and Gas Suppliers’ Handbook on the Code of Practice on Complaint Handling for household customers.  Any questions regarding the paper can be submitted to Alan Keegan akeegan@cru.ie or Rachel Strong rstrong@cru.ie

Contact Name:
Alan Keegan
Contact Email:
akeegan@cer.ie

Round 1

2015

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CER15087 Information Note on Suppliers Annual Audit

2016

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CER16097 Information Note on the Audit of Compliance with the Code of Practice on Vulnerable Customers

2016

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CER16031B Cover Note to the Consultation Paper Review of the Supplier's Handbook

2016

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CER16031A Consultation Paper Review of the Supplier's Handbook

2016

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CER16303 SSE Airtricity response to the review of the Supplier's Handbook

2016

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CER16302 PrePayPower response to the review of the Supplier's Handbook

2016

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CER16301 Pinergy response to the review of the Supplier's Handbook

2016

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CER16300 Energia response to the review of the Suppliers's Handbook

2016

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CER16299 Electric Ireland response to the review of the Supplier's Handbook

2016

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CER16298 Budget Energy response to the review of the Supplier's Handbook

2016

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CER16297 BGE response to the review of the Supplier's Handbook

2016

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CER16296 Retail Consultation Forum Working Group Retail and Reducing Energy Costs submission to the Review of the Supplier's Handbook

2016

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CER16295 MABS response to the review of the Supplier's Handbook Consultation

2016

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CER16294 IBMPA response to the review of the Supplier's Handbook

2016

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CER16293 Energy Action response to the review of the Supplier's Handbook

2016

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CER16292 COPE Galway submission to the Review of the Supplier's Handbook

2016

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CER16290 Age Action response to the CER Review of the Supplier's Handbook

2016

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CER16289 Supplier's Handbook Revised Version

2016

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CER16288 Cover Note Review of the Supplier's Handbook Decision and Further Consultation Paper

2016

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CER16287 Review of the Supplier's Handbook Decision and Further Consultation

Round 2

2017

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CER17052 2016 Audit of Compliance with Deposit Requirements in the Electricity & Gas Supplier Handbook

Round 3

2017

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CER17087 Submission to CER re Review of Supplier's Handbook

2017

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CER17072 Supplier Handbook Consultation and Further Consultation December 2016

2017

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CER17070 SSE Airtricity response to SHB second consult final

2017

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CER17069 Responses to questions, November 2016

2017

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CER17068 Prepay Power Responses to CER Supplier Handbook Review 2 Dec 2016 FINAL

2017

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CER17066 Electric Ireland suppliers handbook consultation response summary final pdf

2017

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CER17065 CER Review of the Supplier Handbook Comments COPE Galway

2017

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CER17064 APPENDIX 3 - Sample Annual Prompt Letter

2017

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CER17063 APPENDIX 2 - Sample Fixed Term Notice Letter

2017

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CER17060 Electricity and Gas Suppliers' Handbook April 2017

2017

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CER17059 Review of the Suppliers' Handbook Decision Paper